Terms of Service
Terms and conditions for using ATS Taxis Southampton services
Last updated: January 2025
By using ATS Taxis Southampton services, you agree to these terms. Please read them carefully before booking.
ATS Taxis Southampton ("we", "us", "our") provides taxi and private hire vehicle services in Southampton and surrounding areas. By booking our services, you ("customer", "you") agree to these terms and conditions.
Our Services Include:
- • Local taxi journeys within Southampton
- • Airport transfers to major UK airports
- • Cruise terminal transfers
- • Day trips and long-distance journeys
- • Wheelchair accessible vehicle services
Booking Methods
Bookings can be made via phone (+44 2380 222222), WhatsApp, email, or our website booking form.
Confirmation
All bookings are subject to availability and confirmation. We will confirm your booking within 5 minutes during business hours, or by 8 AM for next-day bookings made after hours.
Advance Bookings
We recommend booking at least 30 minutes in advance for local journeys and 24 hours for airport transfers and long-distance trips.
Fare Structure
- • Local journeys: Metered fare or agreed fixed price
- • Airport transfers: Fixed price quoted at booking
- • Waiting time: £0.50 per minute after 5 minutes
- • Additional stops: £2.00 per stop (up to 5 minutes each)
Payment Methods
Payment is due at the end of your journey. We accept cash, card payments, and contactless payments. No upfront payment is required for most bookings.
No Hidden Fees
The price quoted includes all charges except waiting time and additional stops as specified above.
Free Cancellation
- • Local journeys: Up to 15 minutes before pickup
- • Airport transfers: Up to 2 hours before pickup
- • Long-distance trips: Up to 4 hours before pickup
Cancellation Fees
- • Late cancellation: 50% of quoted fare
- • No-show: 100% of quoted fare
- • Driver dispatched: Minimum £5 fee
- Accurate Information: Provide correct pickup/drop-off locations and contact details
- Punctuality: Be ready at the agreed pickup time and location
- Respectful Behavior: Treat drivers and vehicles with respect
- Safety Compliance: Follow all safety instructions and wear seatbelts
- No Prohibited Items: No illegal substances, weapons, or dangerous materials
ATS Taxis Southampton maintains comprehensive insurance coverage including public liability and professional indemnity insurance. All drivers are CRB-checked and licensed by Southampton City Council.
Limitation of Liability
Our liability is limited to the fare paid for the journey. We are not liable for indirect or consequential losses, including missed flights or appointments, except where caused by our negligence.
We are committed to providing excellent service. If you have any concerns, please contact us immediately:
We will investigate all complaints within 48 hours and provide a written response within 7 days.
We may update these terms from time to time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of updated terms.