Accessibility Statement
Our commitment to providing inclusive taxi services for everyone in Southampton
Last updated: January 2025
At ATS Taxis Southampton, we believe that reliable transportation should be accessible to everyone, regardless of their physical abilities, age, or mobility requirements. We are committed to providing dignified, safe, and comfortable travel for all our customers.
Wheelchair Accessible Vehicles (WAV)
- Rear-entry ramp access
- Secure wheelchair restraint systems
- Lowered floor for easy access
- Space for companion seating
Additional Accessibility Features
- Assistance with boarding and alighting
- Help with luggage and shopping
- Patient and understanding drivers
- No additional charges for accessibility
When booking, please let us know about any specific accessibility requirements so we can ensure the right vehicle and driver are assigned to your journey.
Please inform us if you need:
- • Wheelchair accessible vehicle
- • Assistance with mobility aids
- • Extra time for boarding
- • Help with luggage
- • Companion animal accommodation
- • Communication assistance
- • Specific seating requirements
- • Medical equipment transport
Advance Booking Recommended
While we try to accommodate same-day requests, we recommend booking accessible vehicles at least 2 hours in advance to ensure availability.
All our drivers receive comprehensive training on disability awareness and accessibility best practices.
Training Includes:
- • Disability awareness and etiquette
- • Safe wheelchair securing procedures
- • Communication with customers with hearing or speech impairments
- • Assistance techniques for visually impaired customers
- • Emergency procedures for accessible vehicles
Our Standards:
- • Treat all customers with dignity and respect
- • Never refuse service based on disability
- • Provide assistance without being patronizing
- • Maintain confidentiality about medical conditions
- • Ensure safe and comfortable journeys
Our website is designed to be accessible to users with disabilities and complies with WCAG 2.1 AA guidelines.
Accessibility Features:
- • Keyboard navigation support
- • Screen reader compatibility
- • High contrast color schemes
- • Scalable text and images
- • Alternative text for images
- • Clear heading structure
Alternative Booking Methods:
- • Phone booking: +44 2380 222222
- • WhatsApp messaging
- • Email booking requests
- • Text message booking (SMS)
- • In-person booking assistance
No Additional Charges
We do not charge extra for accessible vehicles or assistance. All accessibility services are provided at standard taxi rates.
Companion Animals
Guide dogs, hearing dogs, and other assistance animals are welcome in all our vehicles at no extra charge. Please inform us when booking so we can ensure the driver is prepared.
Medical Equipment
We can accommodate portable medical equipment such as oxygen tanks, dialysis equipment, and mobility aids. Please discuss your requirements when booking.
If you have specific accessibility needs, questions about our services, or feedback on how we can improve, please don't hesitate to contact us:
We welcome feedback and are committed to continuously improving our accessibility services.